Lynn Carnes       Nancy Duling      Lynda Wilhelm

Consulting Partner Lynn Carnes

Lynn accelerates change and increases leadership capacity in organizations, especially in context of challenges without easy answers. She has over twenty years experience in leading people, managing change projects, unleashing potential, developing leaders and creating learning environments. With a background in banking and finance, she quickly grasps the essence of a business and what drives its success. Lynn's approach gives a practical focus in leadership development that connects effective concepts and principles to real work. Representative experiences include:

• Led a fundamental change project that redesigned a core training program. Out of this change came a shorter, less expensive program that produced more capable trainees, a training team that improved their own leadership effectiveness, and the seeds of change in other venues of the organization involved in process improvement and learning. This project netted a 200% return in the first year.
• Designed and facilitated a leadership development program for the top tier executives of a financial services company that accelerated change, valued the contributions of all people, and set a new leadership direction for the company.
• Led a process redesign project for a core business process in risk management. This project fundamentally changed the way leaders in the organization viewed both the business and how they viewed process improvement as a goal. As a result, this project was the seed for changes that were ultimately syndicated across a large global institution.
• Designed and facilitated a leadership development program targeted at improving leadership capacity in the middle of the organization. Taking a systems-view, this program revealed to leaders in the middle that they had sources of power they were not using. Ultimately, this program launched numerous grass roots efforts towards change.
• Coached a group of individuals in fundamentally shifting their style from leading with answers to leading with tough questions. As a result, these individuals increased their capacity to deal with complexity, the pain of change and the need to bring people along. The majority of them assumed significant leadership roles within the next 12-18 months.
• Led a design team that built an experiential communication event as part of a new process roll-out. The event was syndicated across thousands of people and increased the level of early buy-in to the change.
• As part of a significant change driven by external factors and a new strategy, designed and facilitated a leadership development program for a mid-sized power company that tied leaders to a results focus and linked goals from the top of the company to the bottom.
• Integrated key change principles into the design of an existing program that both enhances the ability of the business to improve performance and increases the ability of the leaders in the business to take on more difficult clients and projects.

Prior to forming Carnes & Associates, Inc., Lynn held a variety of leadership roles at Bank of America and its predecessors, and was the Chief Learning Officer for Results-Based Leadership.

Consulting Partner Nancy Duling
Training Consultant, Facilitator
Los Angeles, California

Nancy Duling is an independent training professional with over 18 years experience in the training and development field. Tired of attending boring lectures and experiencing near “death by PowerPoint,” Nancy set out to do something different.

While working at Bank of America and putting herself through college, she explored different ways of learning and, more importantly, different ways of teaching. She happened upon the training and development community and felt like Dorothy when she found the Emerald City!

Since becoming a training professional, Nancy has delivered training programs to over 7,000 people from non-exempt staff to senior executives throughout the United States and Jamaica. Her workshops are attended by as few as 6 participants to over 100. Nancy designed and continues to deliver an “Instructor Presentation Skill Workshop” for seminar leaders around the country who want to bring out the best in themselves and others.

As a professional facilitator, Nancy has been entrusted by renowned organizations, such as The Tom Peters Group, Franklin-Covey and AchieveGlobal, to deliver their highly regarded training programs. Nancy’s key to success as a facilitator is to always keep the learner in mind…keep the content practical, the learner engaged and the environment fun.

Nancy has trained on topics such as Time Management, Performance Management, Social Style Awareness, Sexual Harassment Avoidance, Behavioral Interviewing, Presentation Skills, Team Building and Leadership. Known for her upbeat, hands-on approach and easy-going style, Nancy has built her consulting practice entirely on referrals and repeat business.

When not in front of a classroom, you can find Nancy coordinating youth activities at her church, in the stands watching her girls play sports or taking wine inventory with her husband in their cellar.

Partial Client List:
Aldrich and Bonnefin, a Professional Law Corporation
The American Bankers Association
Bank of America
The City of San Gabriel, Chamber of Commerce
Fremont Investment and Loan
The Jamaica Institute of Bankers
The Los Angeles Police Department
24 Hour Fitness
The United Way of Orange County, California

Consulting Partner Lynda Wilhelm

Lynda Wilhelm has more than 16 years invested in her business career. She was most recently a Senior Vice President at Bank of America. Throughout her early career in banking, Lynda held various positions such as Commercial Credit Underwriting, Commercial Lending and Cash Management Sales. Lynda noticed a common theme in these jobs - she was happiest when she was coaching, advising or teaching her clients and work associates. Thus, Lynda's career in the people development business began.

Following her sales career, Lynda spent several years as a trainer/facilitator for Bank of America. Even when her role changed to Performance Consultant, or Executive Coach, or Process Design Engineer, Lynda was sought after to do classroom/meeting facilitation for multiple areas throughout the bank.

Lynda has a strong understanding of how people learn, which is one of the reasons people seek her out to do their training. She also understands how to lead a group to create consensus and buy-in. Lynda has had great success in financial content training, leadership development workshops and teaching the fundamentals of Six Sigma methodologies.

When not in front of a classroom or conference room, you can find Lynda coaching executives and individuals on how to be more effective leaders and people.

Through education and work experience, Lynda offers an excellent balance of understanding business while focusing on the people. Her education background includes a BBA from St. Bonaventure University and an MBA from Long Island University. She is also a graduate of Coaches Training Institute's 160 hour Co-Active Coaching program.