Learning professionals work every day to improve the performance of individuals and groups in their organization and to have a positive impact on the business. Helping teams learn the skills and behaviors to be successful requires that learning solutions foster real behavior change and that coaching be a non-negotiable aspect of the learning process.

Here are some articles and video clips that I think you might find helpful:

Facilitation

Learning Solutions

Challenging Classrooms

Article:
The Art of Debriefing: Part One

Article:
Land the Learning

Article:
Are there Secrets to Questioning?

ASTD Article: Co-Author Vernon Roberts

7 Cures to Skipping The Needs Assessment- March 2010 Edition of ASTD’s
Training+Development Magazine

Article:
Influencing…not a tactic

Article:
Handling Challenging Participants

Video Clip:
Handling Challenging Participant Situations

Article:
Everything is Learning

Communication

Managing Instructors

Article:
Tips for Giving Feedback

Article:
Listen Beyond the Words

Video Clip:
Using a Critical Behavior Matrix for Your Instructors